Last updated: August 2, 2024
1. Overview
At Leap Templates, we strive to ensure your satisfaction with our Framer website templates. We understand that sometimes a product may not meet your expectations or requirements. This refund policy outlines the conditions under which we offer refunds for our products.
2. Eligibility for Refunds
- Refunds are available within 14 days of purchase.
- The template must not have been substantially modified or used in a live project.
- You must provide a valid reason for the refund request.
3. Refund Process
To request a refund:
- Contact our customer support team at [email protected] with your order number and reason for the refund.
- Our team will review your request within 3 business days.
- If approved, the refund will be processed to the original method of payment within 5-10 business days.
4. Non-Refundable Items
The following are not eligible for refunds:
- Templates that have been substantially modified.
- Templates that have been used in live projects.
- Custom work or personalized templates.
5. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis, at our sole discretion.
6. Cancellation of Refund